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Hotel Housekeeping Training Manual and SOP [+ Free Checklists]

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A step-by-step guide to training and creating SOPs for your housekeeping department + cleaning checklists

Your housekeeping operations are responsible for an important part of the guest experience: your property’s cleanliness. When guests leave a review of their stay, the cleanliness of the room and public areas is a major defining factor of their guest review score.

As a result of the COVID-19 pandemic, guests are more attuned to cleanliness than ever before. The hospitality industry has enhanced cleaning standards and procedures to protect the health and safety of both guests and housekeeping staff.

To help you keep up with the latest industry standards on cleaning procedures, housekeeping, and room service, we’ve prepared this guide and included free, customizable cleaning checklist templates that you to use at your own property.

What do we cover in the training manual for housekeepers?

  • Cleaning Requirements and Standards
  • Housekeeping Management
  • Cleaning Guest Rooms
  • Cleaning Public Areas
  • Pest Activity Procedure
  • Lost & Found Items
  • Handling Guest Room Damage & Missing Items

+ FREE Cleaning Checklist Templates for Check-In Rooms (Vacant/Clean), Check-Out & Turnover Rooms (Vacant/Dirty), Stayover Rooms (Occupied/Dirty), Lobby / Vestibule Areas, Conference/Meeting Rooms, Public Restrooms, Elevator, Hallways & Staircases, and Outdoor Areas.

Download more training tutorials for professional hoteliers:

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