Hospitality management system

Cloudbeds is a masterfully unified hotel management software (HMS) platform designed to streamline operations, enhance guest experiences, and maximize revenue.
This seamless hotel tech ecosystem includes:

Operations

• Hotel Property Management System: Reshape your day-to-day front desk operations with a growth-focused, radically intuitive, and incredibly flexible cloud-based property management system built for what’s next.
• Secure Payment Processing: Improve guest satisfaction with seamless payment methods – from mobile wallets to credit cards – while you enjoy fewer chargebacks, faster payouts, and more hours back in your week. PCI DSS Level 1 security-certified, PSD2 and SCA compliant, and supporting 3D Secure authentication.
• Marketplace: Cloudbeds connects with 450+ integration partners, so you can customize your setup without compromising simplicity, including IOT and mobile devices. Whether you prefer an all-in-one tech stack or best-of-breed, Cloudbeds has your back.
• Open API: Build beyond limits. With the Cloudbeds API, your developers can connect, customize, and build the exact platform you need to grow. If you can dream it, your team can build it here.

Distribution

• Commission-free Booking Engine: Fewer steps. More bookings. Deliver a branded, embedded experience that keeps guests on your hotel website with Cloudbeds Booking Engine: a smooth, mobile-first flow designed to maximize direct bookings and improve user experience across the entire guest journey.
• Channel Manager: Cloudbeds Channel Manager lets you sell across distribution channels with total control — with zero extra commission, no overbookings, and fewer manual updates.

Guest Experience

• AI-powered chatbot: Add your own AI-powered chatbot to your website, or use it via WhatsApp or SMS, to respond faster to guest questions and inquiries, convert these into online bookings while improving the customer experience.
• Unified guest messaging inbox: Manage guest communication — SMS, automated emails, WhatsApp, Booking.com, Expedia, Airbnb and more in a single view. However your guests reach out, from smartphones to mobile apps, you’re ready to respond instantly.
• Guest portal: Let guests browse and buy your services — from late check-outs to champagne on arrival and upgrades — whenever it’s most convenient for them supporting customer satisfaction.
• Digital check-in: Digital registration lets guests check in before they even arrive on-site — ID, documents, signatures, all synced directly to your reservation management system.
• Kiosk: Help guests avoid lines and allow your staff to provide personalized, mobile check-ins by transforming your lobby into a modern hotel self check-in/check-out station.

Tickets and tasks: When your team is in sync, your guests feel it. All your team chats, tasks, tickets, and inspections in one place, so daily operations run smoothly for staff and guests.

Revenue Marketing

• Digital Marketing: Reach the right guests, drive them to your site, and turn every click into revenue with Cloudbeds Digital Marketing. It’s a direct booking strategy that puts you back in command.
• Metasearch: 94% of travelers use metasearch to compare hotel rates. Subscribe, create, fund, and manage your metasearch campaign with a simple and effective reporting and analytics dashboard in just a few clicks.
• PMax: Attract new guests across the entire Google ecosystem — Search, YouTube, Maps, and more — with AI-powered advertising that does the hard work for you.
• Retargeting: Travelers engage with an average of 33 touchpoints before booking a trip. Leave none behind by retargeting guests who intended to book but didn’t get around to it.
• Reputation Management: Hotels with higher ratings can charge more, and with centralized insights and faster response times, you can turn post-stay guest sentiment into real pricing power.
• Websites: Your website builder powered by hospitality expertise and AI. Make your hotel’s first impression count with a stunning, conversion-optimized website, built to drive direct bookings and revenue from day one.
• Guest Marketing CRM: Cloudbeds Guest Marketing CRM helps you know your guests and keep them coming back — with smart email campaigns and templates, guest profiles, and more profitability from every stay.
• Revenue Intelligence: Move faster and smarter than ever before. Cloudbeds Revenue Intelligence is powered by the only causal AI built exclusively for hospitality, turning market guesswork into your most confident, profitable actions.

Cloudbeds is built for ambitious hospitality businesses of every size, from enterprise portfolios managing thousands of rooms, units, serviced apartments, keys, or beds to small independent hotels, B&Bs, motels, and more.

The platform supports both complex businesses with multiple properties, specialized workflows, advanced integrations, centralized management, and custom technology requirements, as well as straightforward day-to-day operations at individual properties.

Explore how different hospitality businesses use Cloudbeds:

Enterprise portfolios: 500+ rooms, units, keys, apartments, or beds

Vacatia | Large portfolio | 11,000+ units across nearly 60 resorts
See how Vacatia uses the Cloudbeds Open API to connect its proprietary timeshare technology, manage complex owner-inventory workflows, distribute unused inventory to OTAs, and streamline reporting across its portfolio.

Grupo Catedral | Hotel group | 500 rooms across its portfolio
See how Grupo Catedral centralized its properties on Cloudbeds to improve reporting, streamline operations, and implement more flexible revenue management strategies.

Hostel groups

Safestay | European hostel group | 20 properties and 3,580 beds
See how Safestay is centralizing its Europe-wide portfolio on the Cloudbeds Enterprise Platform to improve operational and financial efficiency, strengthen revenue and direct booking performance, and deliver a more personalized guest experience.

Onefam | European hostel group | 17 properties across five countries
See how Onefam uses Cloudbeds to streamline multi-country operations, support country-specific compliance requirements, and reduce average staff training time from several weeks to just three days.

Large properties and portfolios: 100–499 rooms, units, keys, or beds

J Collection Hotels | Hotel group
See how J Collection Hotels uses Cloudbeds to improve operational efficiency and strengthen guest engagement across its portfolio.

HP Hospitality | Multi-property operator
See how HP Hospitality uses Cloudbeds to grow direct booking revenue across its properties.

Mid-sized properties: 50–99 rooms or units

Cheese & Wine | Hospitality group | 68 units
See how Cheese & Wine unified its suites, hotel rooms, and apartments on Cloudbeds, doubling direct reservations and automating 70% of guest communications.

Lords Hotel | Hotel | 65 rooms
See how Lords Hotel replaced the manual management of 12 booking channels with Cloudbeds, helping grow revenue from £1.3 million in 2019 to nearly £2.3 million in 2024.

Small properties: 1–49 rooms

Tella Thera | Boutique hotel
See how Tella Thera uses Cloudbeds to operate a five-star sustainable sanctuary in Western Crete.

One Hostel | Hostel
See how One Hostel uses Cloudbeds and its Open API to grow revenue and improve the guest experience.

Cloudbeds’ hospitality tech stack provides a range of tools and integrations designed to help lodging businesses maximize their revenue:

Cloudbeds Revenue Intelligence:
Powered by Signals AI, Revenue Intelligence analyzes billions of data points to understand the unique drivers of hotel demand and see what others can’t. The result? 90-day forecasts with up to 95% accuracy that drive a 18% revenue lift. Track market shift, metrics, and real-time updates to unlock smarter decision-making that drives occupancy rates.

Revenue Management System (RMS) Integrations:
Cloudbeds integrates with the hospitality industry’s leading RMS software providers. Thanks to sophisticated algorithms and machine learning, these systems analyze factors like demand trends, historical data, competitors, dynamic pricing, and more, to recommend data-driven price adjustments and automate rate management and adr.

Direct Booking Engine:
Cloudbeds’ online booking engine encourages direct bookings, which can reduce reliance on OTAs and save on commission fees.

Optimized Distribution:
Cloudbeds’ channel manager helps properties with real-time inventory management across multiple online travel agencies (OTAs), wholesalers, travel agents, the GDS, bed bunks and more booking channels.

Digital Marketing:
Reach the right guests, drive them to your site, and turn every click into revenue with Cloudbeds Digital Marketing. It’s a direct booking strategy that puts you back in command.

Cloudbeds offers a robust Marketplace with numerous cloud-based hospitality software integrations, allowing you to connect your cloud PMS with systems such as POS systems (point-of-sale), central reservation systems (CRS), customer relationship management (CRM), restaurant management apps, payment gateways, invoicing and financial management solutions, event management, business intelligence, loyalty programs, digital check-in, kiosks, housekeeping solutions, and more guest service apps.
For added scalability, Cloudbeds’ open API also enables developers to build custom modules and functionality tailored to your unique hotel operations.

Yes. Cloudbeds is built to scale. For enterprise groups and multi-property groups, the platform delivers capabilities that disconnected systems simply can’t match: a single guest identity across every location, consolidated reporting with one consistent set of metrics, and campaigns that draw on real reservation data from across your entire portfolio.

Every property runs on the same data model, so there’s no reconciliation, no conflicting numbers between sites, and no stitching together of siloed reports. Whether you’re managing five properties or fifty, your teams work from the same platform, the same data, and the same source of truth.

There are several solid hotel PMS software providers out there, including Opera, Mews, Hotelogix, Little Hotelier, ThinkReservations, Roomraccoon, and WebRezPro, and each one serves a particular type of property well. What sets Cloudbeds apart is that we’re built as one unified platform — PMS, channel manager, booking engine, guest management and payments all natively connected — rather than a collection of separate tools or acquisitions stitched together. That means less manual setup, fewer integration gaps, and pricing that stays transparent as you grow. If you’re comparing options, the question worth asking isn’t just “what does it cost today,” but “what will it take to run, and will it still fit once my property scales.”