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HOTEL PROPERTY MANAGEMENT SYSTEM

Go beyond a PMS with Cloudbeds Platform
Empower your entire staff to boost revenue, streamline operations, and delight guests with one unified system.

Focus on guests with our PMS software

Discover how to maximize the potential of your hospitality business with a unified hotel PMS that frees up your time from tedious, manual tasks.

One click Guest Check-in/Check out

Cloudbeds
Streamline your guest's front desk experience with a single click, ensuring quick and easy arrivals and departures.

Drag and Drop Calendar

Cloudbeds
Our intuitive calendar is built to simplify your daily front desk operations. Upgrade guests, see notes, block room availability, and easily update room rates and room inventory across all your distribution channels.

Real-time synchronization

Cloudbeds
Our unified platform enables uninterrupted, accurate updates to maximize bookings and maintaining consistency in room availability and rates across all channels.

One powerful property management solution for all your needs

Empower your entire staff to boost revenue, streamline operations, and delight guests with one unified system.

In-house support, 24/7/365

Cloudbeds
With a 95% average customer service rating, you can rest easy knowing you have fast, reliable customer support delivered with a human touch.

All-in-one, redefined

Cloudbeds
Instantly connect and automate tasks with your core tools in one platform, such as your channel manager, booking engine, revenue management, and much more.

Centralized reporting

Cloudbeds
Utilize your centralized guest data to make informed decisions and gain an overview of your daily occupancy, revenue, cancellations, finances, commissions, and so much more.

Transform your business with Cloudbeds PMS Software

Get the property management system that gives you all the tools you need to stay competitive in an ever-changing industry

Powerful, intuitive, unified

Cloudbeds
Built for independent hoteliers, the Cloudbeds Platform seamlessly integrates with every tool you need to run and grow your hotel business so you can focus on your guest experience.

Easy to use, easy to train on

Cloudbeds
In the challenging world of hospitality, hotel technology should not add to the complexity. That’s why we designed Cloudbeds to be intuitive for your business operations and workflows.

Impactful innovation

Cloudbeds
Cloudbeds continuously rolls out updates, enhancements, and new features to ensure the latest tools, integrations, and services are always at your fingertips.
Quotes
Cloudbeds is so simple and really helped me understand some of the more difficult concepts, develop strategies, and better train staff members to deliver memorable experiences to guests.
- Bernardo Thierstein, General Manager at The ZERO Box Lodge Porto

Revolutionize your business with our cloud-powered
PMS Platform

Streamline reservations management and front office operations

Our intuitive calendar is built to simplify your daily front desk operations. Effortlessly upgrade guests, access notes, manage room availability, and update rates and room inventory across all your distribution channels.
One-click guest check-in/check out
One-click reservation overview and rate updates
Drag and Drop Calendar Functionality
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Always have an overview of your daily operations

Access your cloud-based reservations system from any corner of the world to get real-time updates on your property’s current status and stay ahead of tomorrow’s tasks.
View real-time data of the day’s arrivals, departures, and reservations
Get a 14-day outlook on your revenue and occupancy
Receive an overview of sales and cancellations as they happen

Make more impactful decisions with easy and intuitive dashboards and reporting

Make informed, data-based decisions with powerful reporting and analytics built directly into the platform. Use guest data to improve workflows and optimize marketing strategies.
Production Reports
Financial Reports & invoicing
Stock & Inventory Reports, and many more
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Real reviews from lodging businesses like yours

"Everything is smoother with Cloudbeds. Our channel manager, PMS and Booking Engine are fully integrated."
Victor Menor
Operations Manager at Flor Parks Hotel
"I was literally on a beach, taking decisions thanks to the real-time data on Cloudbeds, ensuring that the business was able to maximize on opportunities. Thanks to the automation, I didn’t have to do too much."
Sanj Gidda
Director of the George Street Hotel and Bocardo Hotel, Oxford
"Cloudbeds, we have historical data that we can use to look forward. We’re able to be more involved in the market than we were previously. It’s such a powerful thing to have at my fingertips."
Courtney Driessen
Lodging and Revenue Manager at Fireside Resort Jackson Hole
"Cloudbeds is intuitive and easy-to-use. Everything is one place. This is important because if you lose time, you lose money. "
Priscilla Ulloa
Operations Manager
"Having Cloudbeds changed our user and hotel management experience at our hotels. It's very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are."
Florencia Le Rose
Co-owner of Up Hoteles

State of Independent Lodging Report

Get access to traveler booking data and insights from independent properties around the world.

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FAQ

What is a property management system?

Property management software, also referred to as PMS, is software used in the hotel industry to control, organize, and execute the operations and day-to-day activities of a hotel (from independent hotels to chains), hostel, B&B, inn, or vacation rental property. The core functions of the PMS system include managing workflows and administrative tasks for both back office and front office operations, like a reservation system and guest profiles, inventory management and occupancy, event management, pricing and RevPAR, check-in and check-out, housekeeping, invoicing, online payments, budgeting, maintenance management, and reporting. Modern property management tools have a wide range of key features such as cloud-based functionality, open APIs, comprehensive dashboards, interactive calendars, and more. Hotel property management software acts as the central hub of hotel operations, with information flowing between other systems, and when properly integrated with other hotel software, eliminates data silos, duplication, and manual input errors that can lead to overbookings, helping property managers make more informed decisions.

How many property management systems are there?

There are a variety of different property management solutions available in the hospitality industry today. Older, legacy hotel management software systems are mostly based on aged on-premise technologies that are quickly becoming outdated. Newer Hotel PMS solutions are web-based so they’re accessible from anywhere in the world with the internet and have better infrastructure and lower costs of implementation, capital investments, and maintenance. Sophisticated hotel management software works as a single platform with all the functionality that hoteliers and hosts need for revenue optimization, operational efficiency, and guest management integrated into one system.

Which hotel property management system is the best?

The best property management software available today is web-based, integrated, and have an open API to allow for customization and meet the needs of different types of properties. You can check software solution review sites, such as SoftwareAdvice, Capterra and HotelTechReport, for a list of award-winning software and a breakdown of their modules and features.

What are the benefits of a modern property management system?

By switching to a modern, cloud-based PMS, property owners can gain an array of advantages that help streamline hotel operations, increase revenue, and deliver better guest service. A few advantages include:
  • Saved time for you and your hotel staff by replacing manual tasks with automations and one-click operations
  • One login to manage your reservations and guest messaging, update your rates and availability across all online travel agents with a unified channel manager, and attract more direct bookings on your website with a built-in online booking engine.
  • A better, more personalized guest experience with modern tech enhancements like contactless payments, integrated messaging mobile app, mobile concierge, and more
  • Fast implementation, consistent upgrades, and open API for easy integration
  • Reduced labor costs and increased staff satisfaction with easy-to-use, easy-to-learn software.
  • A system that includes credit card payment processing with on-premise terminals and your favorite payment gateways.
  • The option to provide a modern experience that today’s guests expect, such as self-service check-in options and keyless entry via mobile device.

What are the key functions of a property management system?

Hotel PMS software helps hoteliers manage day-to-day operations, some key features include:
  1. Control Dashboard - Get an overview of all your operations in one place. Since Cloudbeds is cloud-based, you can check your daily operations remotely from anywhere in the world with an Internet connection

  2. Channel Management - With Cloudbeds, you get a unified channel manager that lets you connect to an unlimited number of OTA channels and online marketplace, like GDS, with no added commissions. Keep your rates and inventory in sync in real-time across your PMS, channel manager, and website booking engine.

  3. Reservation Calendar - Cloudbeds has a unique and user-friendly drag-and-drop calendar functionality.

  4. Housekeeping Management - Your whole team can see which rooms are clean or dirty in real-time via mobile device and manage maintenance requests.

  5. Revenue Management - A PMS with a built-in revenue management tool, like Cloudbeds, will let you automate and optimize your revenue management strategy so your rates are always competitive in your local market.

  6. Payment Processing - Cloudbeds has integrated payment processing designed specifically for the hospitality industry to manage on-premise and online payments.

  7. Reporting - Comprehensive reporting that allows you to see everything you need to know to make data-backed decisions.

  8. Online Booking Engine - Cloudbeds’ unified booking engine was designed to help you increase direct bookings directly on your website. It’s always in real-time sync with your PMS and channel manager.

  9. Guest Management - From guest messaging to engagement tools that help increase upsells and reviews across the guest journey, a modern PMS will include enhanced guest management solutions to maximize guest satisfaction.

  10. Marketplace or Open API - Seamlessly connect to additional apps, tools, and services such as point-of-sale (POS) solutions, CRM systems, check-in kiosks, accounting software, revenue management systems, task management solutions to track work orders, and so much more.

What types of properties can be managed with property management software?

Property management software is used by a wide range of property types, including hotels, hostels, hotel groups, hotel chains, and vacation rentals. Regardless of property type, a PMS helps owners & operators accurately keep track of reservations, rates, and availability. Any property selling inventory (rooms and/or beds) looking to streamline operations and increase efficiency via technology would benefit from using a PMS. It helps reduce errors and saves teams vast amounts of time compared to spreadsheets or other manual processes.

How does a property management system work?

A property management system is an extremely important tool for hotels as it is used for everything from handling reservations and room assignments to checking guests in and out to housekeeping management and guest services. It acts as a single source of truth, with data from other systems flowing in and out. It provides a comprehensive snapshot of performance and real-time information on inventory, occupancy, and profitability.

What integrations should a PMS have?

Integrations are a crucial component of modern hotel software since most properties use multiple systems to manage operations. When other hotel software is integrated with the PMS, it facilitates a seamless flow of information across departments, eliminating data silos and increasing efficiency. Critical integrations include:
  • Booking engine
  • Channel manager
  • Guest messaging
  • Revenue management systems (RMS)
  • Payments
  • Government reporting
  • Facilities & operations
  • Customer relationship management system (CRM)
  • POS system

    It’s important when integrating other tools into your hotel management system that they have a two-way connection, meaning both applications can send and receive data via API (application programming interface). A two-way integration helps keep information accurate and up to date by updating both systems.
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